i 3 Table Of Content
General
Yes, all of our complete feeds are fortified with essential vitamins and minerals; they contain a balancer, gut balancer, biotin, and salt. This means that each of our complete feeds provides everything your horse needs in just one bag. The inclusion of these key ingredients ensures your horse receives balanced nutrition for overall health, hoof support, digestive function, and electrolyte balance, all in a single, easy-to-feed product.
The Pure Feed Company manufactures to a strict code of feed safety. Our products are manufactured in licensed premises using quality assured ingredients under strictly controlled production conditions and conforms to the requirements of EU and UK legislation governing the manufacture of animal feeding stuffs. The Pure Feed Company monitors for the presence of specified naturally occurring prohibited substances (NOPS) as required under the rules of racing and other affiliated competitions which are in line with BETA NOPS guidelines. Adherence to these guidelines ensures that the risk of occurrence of such substances is minimised.
The Pure Feed Company monitors for the presence of specified naturally occurring prohibited substances (NOPS) as required under the rules of racing and other affiliated competitions which are in line with BETA NOPS guidelines. Adherence to these guidelines ensures that the risk of occurrence of such substances is minimised.
Our horse feed bags are designed to be porous, allowing the feed to breathe, but they are not waterproof. We avoid using mould inhibitors to protect the beneficial bacteria in the hindgut. If a bag gets wet, dry it off immediately to prevent the feed from becoming damp and mouldy. Always store your feed bags in a dry, ventilated area, away from direct contact with the floor by placing them on a pallet or another ventilated platform. Keep feeds in a cool, dry environment, as heat, humidity, and condensation can lead to mould growth, especially in hot and humid weather.
Check the “best before” date on the white stitched label and ensure the feed will be used before this date. When buying from a stockist, verify the freshness of the feed. Always rotate your feed stock, using the oldest bags first, and completely empty your feed bin before adding new feed.
Our packaging is 100% recyclable LDPE-4, made from 30% recycled material. Refer to our Carbon Hoofprint policy for more details. Store feed in rodent-proof containers and clean up any spills to deter rodents. Regularly clean and dry feed storage containers before refilling. If you are not home to receive your delivery, specify a covered area accessible to the courier, particularly during bad weather.
By following these guidelines, you can ensure your horse feed remains fresh and safe for consumption.
Pure Feed specialise in formulating and producing natural, nutritionally complete horse feeds. Our feeds are free from nasty additives and mould inhibitors, as well as being low in sugar and starch and high in fibre, making them suitable for horses prone to metabolic conditions and those susceptible to ulcers.
Our complete feed range means they all include the balancer! This means in every bite of Pure Feed your horse receives all the vitamins and minerals your horse needs each day, as well as pre and pro biotics for digestive support, essential amino acids for muscle support, biotin to support your horses’ feet as well as salt! We also include a small portion of linseed to help your horse have a shiny coat and glossy mane!
All our feeds and supplements are manufactured by British mills in Oxfordshire and West Sussex.
You can contact us directly, either by emailing us at info@purefeed.com or calling 01458 333 333 where one of our friendly team will be happy to help!
Although alfalfa has many good properties including high protein and calcium levels, some horses cannot tolerate it. In some cases it can also cause hives or itchy skin. Most horse feeds contain some degree of alfalfa. By making our feeds alfalfa free we provide an alternative feed for those horses that are sensitive to it.
A healthy hindgut is essential for a healthy horse. Diets high in fibre help to maintain healthy gut flora. Supplementing the diet with live yeast can be hugely beneficial to reduce hindgut disturbance. Yeast helps to remove pathogenic bacteria and decreases the risk of pathogens attaching themselves to the gut wall. Our entire range of complete feeds contain yeast, and our supplement Pure Gut Support contains live yeast saccharomyces cerevisiae, which has a protective coating, so that more probiotics reach the hindgut.
Delivery
If you need to change the delivery address after placing an order, please give us a ring on 01458 333 333 or emailing info@purefeed.com so we can update the address ASAP. Once the order has been dispatched, we are unable to change the address.
Not at the moment, but you can easily reorder through our website whenever you need more feed!
After placing your order, you should receive an email with tracking information and an expected delivery date. If you purchased between 1-4 bags this will be from APC and if your order was above 10 bags, this will be from TWE.
We only offer shipping to mainland UK currently. We do have distributors in
France- Pure Feed France
Ireland – SVS
Netherlands – Voer Voor Paarden
If you wish to cancel your order, you are able to do so at any point before it is dispatched and up to 7 days afterwards by contacting us directly on 01458 333 333 or emailing info@purefeed.com Once your order is despatched goods must be returned to us in their original condition, unused and unopened without the seals or protective packaging removed. The goods must be returned at the buyer’s expense. We will refund the cost of the goods within 30 days of the order being placed on condition that the goods are in an acceptable condition. Please advise us that you will be returning goods before sending them back, either by email info@purefeed.com or calling 01458 333 333. If you require us to arrange for the goods to be collected, the cost of the collection will be deducted from your refund. All returned goods should be sent to The Pure Feed Company c/o RS Assemblies, Home Farm, Bicester, OX25 2ND. Returned goods are the buyer’s responsibility until they are received by us at the address listed above. Pure Feed is not responsible for any returned goods being lost or damaged in transit. Any shortages or order discrepancies must be reported with 24 hours of delivery.
We do not offer same day shipping. We do offer express shipping on orders over 10 bags for an additional price.
Orders of 15 bags and more qualify for free delivery.
Our horse feed bags are designed to be porous, allowing the feed to breathe, but they are not waterproof. We avoid using mould inhibitors to protect the beneficial bacteria in the hindgut. If a bag gets wet, dry it off immediately to prevent the feed from becoming damp and mouldy. Always store your feed bags in a dry, ventilated area, away from direct contact with the floor by placing them on a pallet or another ventilated platform. Keep feeds in a cool, dry environment, as heat, humidity, and condensation can lead to mould growth, especially in hot and humid weather.
Check the “best before” date on the white stitched label and ensure the feed will be used before this date. When buying from a stockist, verify the freshness of the feed. Always rotate your feed stock, using the oldest bags first, and completely empty your feed bin before adding new feed.
Our packaging is 100% recyclable LDPE-4, made from 30% recycled material. Refer to our Carbon Hoofprint policy for more details. Store feed in rodent-proof containers and clean up any spills to deter rodents. Regularly clean and dry feed storage containers before refilling. If you are not home to receive your delivery, specify a covered area accessible to the courier, particularly during bad weather.
By following these guidelines, you can ensure your horse feed remains fresh and safe for consumption.
There is no minimum order quantity. However, we do not offer delivery for 3 bags or for orders between 5 bags and 9 bags due to courier requests.
If you order 1, 2 or 4 bags of feed the nominated carrier will be APC. If you order 10 or more bags of feed at a time your order will be delivered by TWE. Please note that supplements are delivered separately from feed. Please advise us on your order if there are any restrictions on delivery vehicle size to your address.
The cut-off time for orders is 4.00 pm, if the order is placed after 4.00pm it will not be processed until the next working day. We are unable to deliver on weekends. Please order in plenty of time to avoid running out of feed completely.
| Parcel Orders (2 & 4 bags) | 2 to 3 working days from date of order |
| Pallet Orders (10+ bags) | 4 to 5 working days from date of order |
| Supplement Orders | 2 to 3 working days from date of order |
If your order has arrived with parcels missing or bags damaged, either give us a ring on 01458 333 333 or emailing info@purefeed.com so we can promptly solve the issue.
You can contact us directly, either by emailing us at info@purefeed.com or calling 01458 333 333 where one of our friendly team will be happy to help!
Returns Policy
We allow customers to cancel an order before it is dispatched and up to 7 days after dispatch by contacting us directly. However, opened, used, or damaged goods cannot be returned. We ask that returned items be in their original, unused condition and unopened, with seals or protective packaging intact.
Non-returnable products include:
- Items that have been opened, used, or damaged.
- Products that have had their seals or protective packaging removed.
If the return is accepted, the buyer is responsible for the cost of return shipping, and we can arrange collection at the buyer’s expense. Please contact us before returning goods to ensure proper processing. For more details, reach us at info@purefeed.com or 01458 333 333.
Unfortunately, opened or partially used feed bags cannot be returned. For a return to be accepted, the product must be unused, unopened, and in original condition with all seals or protective packaging intact.
If you need to return an unopened product, please contact us within 7 days of delivery, and we will assist with the return process. For further details, you can reach out to us at info@purefeed.com or call 01458 333 333.
Please advise us that you will be returning goods before sending them back, either by emailing info@purefeed.com or calling 01458 333 333
If you wish to cancel your order, you are able to do so at any point before it is dispatched and up to 7 days afterwards
We will refund the cost of the goods within 30 days of the order being placed on condition that the goods are in an acceptable condition.
If you wish to cancel your order, you are able to do so at any point before it is dispatched and up to 7 days afterwards by contacting us directly on 01458 333 333 or emailing info@purefeed.com Once your order is despatched goods must be returned to us in their original condition, unused and unopened without the seals or protective packaging removed. The goods must be returned at the buyer’s expense. We will refund the cost of the goods within 30 days of the order being placed on condition that the goods are in an acceptable condition. Please advise us that you will be returning goods before sending them back, either by email info@purefeed.com or calling 01458 333 333. If you require us to arrange for the goods to be collected, the cost of the collection will be deducted from your refund. All returned goods should be sent to The Pure Feed Company c/o RS Assemblies, Home Farm, Bicester, OX25 2ND. Returned goods are the buyer’s responsibility until they are received by us at the address listed above. Pure Feed is not responsible for any returned goods being lost or damaged in transit. Any shortages or order discrepancies must be reported with 24 hours of delivery.
If you receive the wrong product please contact us directly by either emailing info@purefeed.com or calling 01458 333 333. Please have to hand your order number and if possible, some photos of the delivery.
You can contact us directly, either by emailing us at info@purefeed.com or calling 01458 333 333 where one of our friendly team will be happy to help!
The goods must be returned at the buyer’s expense.
Feeding Guidelines
We recommend switching slowly over the course of a week, slowly adding a portion of Pure Feed each day until you are at the recommended feeding rate, while slowly decreasing their previous ration.
As our feeds are complete, we do usually recommend trying to cut out supplements and other feeds as you simply don’t need them! However, you can add extra feed to your horse’s portion of Pure Feed. We would recommend giving us a ring if you wanted to feed another vitamin and mineral supplement on top of Pure Feed, as our feeds are already fortified with vitamins and minerals!
If your horse has specific dietary requirements, we recommend giving us a ring on 01458 333333 or email us at nutrition@purefeed.com, so we can look if Pure Feed is right for you or recommend another brand that might suit your horse’s unique requirements.
The full nutritional analysis of our feeds and supplements is available on our website. Simply click on the Buy Feed or Buy Supplements tab at the top of the page, and then click on the product that you are interested in. The full nutritional analysis is displayed in a table, under the nutritional analysis tab.